This is the Credit Guide of
Rate Detective Pty Ltd ACN 127 196 712
Australian Credit Licence Number 469009
(trading as Spotter Loans)
Address: PO BOX 11, Heidelberg 3084 VIC or
Level 10, 99 Queen Street
Melbourne VIC 3000 (address for notices)
Telephone: 03 8568 6000
Fax: 03 8672 3561
We are licensed to make and arrange loans and leases under the National Consumer Credit Protection Act 2009 (National Credit Act).
Under the National Credit Act we must make a credit assessment to ensure that any loan we make to you is not unsuitable for you. To make our assessment, we will need to ask you various questions gather information and make enquiries.
Specifically, the National Credit Act requires us to:
- Make reasonable enquiries about your requirements and objectives;
- Make reasonable enquiries about your financial situation, and
- Take reasonable steps to verify your financial situation.
A loan will be unsuitable for you if, at the time we make our assessment, we form the view it is likely that at the time the loan is made to you:
- You will not be able to pay or could only pay with substantial hardship;
- You have had certain other small amount credit contracts within a specified period, or
- The loan will not meet your requirements or objectives.
It is important that the information you provide to us is accurate.
If we approve your application and enter into a loan contract with you, you can ask us to give you a written copy of our credit assessment. This will contain a summary of the inquiries we made and the factual information we relied on in making that assessment.
You may also ask us for a copy of this assessment up to 7 years after the time you enter into the loan contract. We will provide you with our assessment within 7 business days if you ask for a copy within 2 years from the contract date. Otherwise, we will provide the assessment within 21 business days.
We have an Internal Dispute Resolution process and are also a member of an External Dispute Resolution Scheme.
If you have a complaint about our services, please contact us. We aim to resolve the majority of complaints within five (5) business days. If we believe it may take longer to resolve your complaint or to investigate the matter thoroughly, we will let you know and keep you informed of progress.
You can make a complaint in writing (letter or email) or verbally (telephone or personal representation). Your complaint will be referred to our complaints officer for response.
Our complaints officer is:
- Contact: Harley West
- Telephone: 038 568 6000
- Email: email@example.com
- Fax: 03 8672 3561
- Mail: PO BOX 11, Heidelberg 3084 VIC or
Level 10, 99 Queen Street, Melbourne VIC 3000 (address for notices)
In many cases, we will be able to resolve your complaint using our internal dispute resolution process. However, if we are unable to resolve your complaint to your satisfaction then you may refer the matter to our external dispute resolution scheme provider. This is a free service designed to provide you with an independent mechanism to resolve specific complaints.
Our external dispute resolution scheme provider is Australian Financial Complains Authority. You can contact them at no cost by:
All details are current as October 7th 2018. We publish minor changes on our website and periodically will update our Credit Guide.